RETURN AND EXCHANGE POLICY
Items purchased from Brahma Karma are eligible for return/exchange, if returned within 7 days of delivery.
1) All styles under NORETURN offer cannot be returned or exchanged.
2) All items must be in their original condition – unworn, unused with the tag, labels & in the same packing.
3) For all second-time shippings, a Rs.150 shipping fee needs to be processed for re-shipping. You can alternatively choose to self-ship/arrange pickups from.
5) Items purchased on Sale/ Clearance/ Pre-applied-Discounts/ Bundle discounts are Final sale items and cannot be returned. However we would be happy to replace it with a different size, if you'd need a size exchange.
(A reverse shipping fee of Rs.150 needs to be processed to raise an exchange request for such items.)
6) Only store credits are issued in case of refunds. (Due to high costs of reverse shipping, re-cleaning and restocking of a product.)
7) Using discount codes does not make an item a final sale. The items can still be returned in accordance to it being a full priced or discounted product originally.
Please note : The pick-up be will attempted twice. If the courier company is unable to
pick up the shipment. You will have to send the shipment back to the
company address.
All Reverse Pick up is subject to availability of the service in your area pin-code.
How to cancel an order
Email us at care@brahmakarma.com. You can only cancel an order if it is not already shipped (which is typically within 8-12 hours of placing one.)
How to process a return ?
Step 1:
Maintain good condition. Items must be returned unused, unwashed, unworn with all original tags attached. Make sure you put the item(s) back in the original package in the same way it was delivered.
Step 2:
Raise a Return/exchange request from our Return and Exchange Centre
Step 3:
Our team schedules a pick-up that should take up to 3-5 days. For a returns that result in refund the product would have to reach our facility for quality inspection.
If you face any issues, just mail us at care@brahmakarma.com and our team will be happy to guide you through the process.
Exchanging for a different product ?
In case you'd like to exchange and choose a different product. You can return the purchased products for store credits and use these credits to make a new purchase.
STORE CREDITS
When you return a product, our refund is given in the form of a Store Credit or Gift Voucher, which is 100% redeemable against purchases and is valid for one entire year.
Store credits can be applied during checkout. If you face any issue while applying store credit please write to us.
Please note: When are store credits not applicable?
Under 3 cases:
1. For products purchased on clearance, discounts & markdowns.
2. If the product returned is soiled, damaged or altered.
3. Product is custom-made. (product names/ description will always state if a product is custom prepared/made)
When will I get my Store credits ?
For returns, the reverse pick up will be done in 2-3 days once the request is placed. It takes 7-10 days for the product to arrive at our warehouse, post which it undergoes a quality check. Once it passes the QC, the store credits will be issued within 24 hours.
Please note: shipping / cash on delivery charges are non-refundable.
RECIVED THE WRONG ORDER OR GOODS WERE DAMAGED ON ARRIVAL ?
Please mail us at care@brahmakarma.com within 24 hours of receiving the goods to raise a request against wrong/damaged orders.
Please send us :
1) Your Order ID
2) a photo of your received order
3) Please state in detail the problem at hand.
Our teams will proactively arrange a reverse pick up and send out a new fresh product.
Please note : The item should be unworn,unwashed with all tags attached and in the same condition, in which it was delivered to be eligible for a return against damaged/wrong goods.